Operations Director Changes Her Life through Coaching
ByExecutive Coaching Spotlight #1 by Ann Yaggie, Certified Coach & Executive Consultant
Rebecca had been the Director of a Customer Service Call Center for about half a year when she came to me as a coaching client. Through conversation I learned that she valued having a sense of accomplishment at work, being prepared, and having a bit of controlled fun.
The problem was that Rebecca’s work and life appeared to be at a crossroads that overwhelmed her with its absence of boundaries, seemingly endless amount of work, and lack of department growth. Simply put, she felt like she was looking at 4-5 years of treading water, and she worried she wasn’t able to find balance for herself, let alone model it for her staff.
Through coaching Rebecca hoped to defeat her feelings of overwhelm, develop her ability to strategically say “no”, learn how to set boundaries, and basically just slow down.
No doubt, many of Rebecca’s concerns are familiar to many professionals in today’s competitive world. Many people turn to executive coaches with concerns about making an impact through their career while preventing the feared burnout and preparing at a healthy pace for retirement.
Through coaching Rebecca was able to realize that she was already achieving many of the things that caused her stress. By taking the time to examine her contributions it was clear that Rebecca already consistently surpassed her own work expectations, and the two of us developed a strategy for sharing her tools with staff in a way that benefitted her department and cemented this learning.
Rebecca relayed a pride in her commitment to working with a coach and reported that she felt like she was now in a much better place to pause when necessary. The benefits of her coaching experience were so acute and quantifiable that, when presented with these coaching results, her Vice President even agreed to pay for her coaching.
In Rebecca’s case, coaching was the tool she needed to help herself to manage her own life and the business complexity of the rapid change and massive amounts of information of the 21st century. She reaped huge benefits of coaching because she came to me ready for change and actively engaged in our program and interaction
If you’re interested in learning how executive coaching can help you or others in your organization to develop potential, facilitate a transition, act as a sounding board, address derailing behavior, or take control of the pace and quality of life and work, contact Ann Yaggie today.
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